The Email Logs report shows sent and failed email log records with sender, recipient, subject, template, context, and detail history.
What this report is for
Use Email Logs to review email activity that PAX logged through configured email workflows, such as quote, order, invoice, or other template-based sends.
Screen path
Dashboard > CRM > Reports > Email Logs
Filters and counter
The top of the report shows Emails Sent for the last 30 days.
Filters include:
| Filter | Values |
|---|---|
Filter by User |
All Users or one PAX user. |
Filter by Status |
All Statuses, sent, failed |
Report columns
| Column | Meaning |
|---|---|
Sent Date |
Date the email log was recorded. |
Sent By |
User who sent the email. |
Template |
Email template code. |
Recipient |
Recipient name and email. |
Subject |
Email subject line. |
Context |
Related quote, order, or invoice reference when available. |
Status |
sent or failed. |
Email detail
Click an email log row to open the email detail view. The detail view loads the saved log detail for that email.
What happens behind the scenes
The report reads email log records from the email settings log endpoints.
Filtering by user and status changes which log rows are loaded.
Opening an email detail row reads the saved email detail. It does not resend the email.
Running the report does not create email, update customers, update prospects, or change campaign status.
Troubleshooting
I do not see a specific email
Likely cause: The user or status filter is hiding it, or the workflow stores email history somewhere else.
Safe fix: Change filters to All Users and All Statuses.
Contact support if: A sent email should have an email log but does not appear.
Email detail does not open
Likely cause: The detail record could not be loaded.
Safe fix: Close and reopen the report, then try again.
Contact support if: The same log row repeatedly fails.
The last-30-days count seems different from the table
Likely cause: The counter counts sent emails in the last 30 days from the currently loaded data and may be affected by filters.
Safe fix: Set filters to all values before comparing.
Contact support if: Counts still appear inconsistent.