Use this workflow to create and download a CSV export from an allowed PAX table.
When to use this workflow
Use this workflow when an admin or executive needs a CSV export for controlled analysis, reconciliation, migration review, or support.
Exports can contain sensitive tenant business data. Share exported files only through approved channels.
Before you start
You need:
adminorexecutiveaccess.- The table name you need to export.
- A reason for exporting the data.
- Email Configuration if you want an email notification when the export is ready.
Screen path
Dashboard > System Settings > Operations > Data Exports
Steps
- Open
System Settings. - In
Operations, selectData Exports. - Choose a table from
Select Table. - Optional: check
Check here to receive an email once it's ready. - Select
Export as CSV. - Wait for the export started message.
- Watch
Recent Exportsor selectRefresh. - When the file appears, select
Download. - Store and share the CSV according to company policy.
What happens behind the scenes
PAX verifies the selected table is in the server-provided list of allowed exportable tables. Blocked sensitive tables are not offered for export.
The export runs asynchronously. PAX reads the selected table, formats rows as CSV, writes a temporary CSV file, and lists it in Recent Exports.
If the email option is selected, PAX sends an export-ready email to the current user's email address when possible.
Files are automatically deleted after 24 hours. Download validation prevents directory traversal and only serves files from the export directory.
Troubleshooting
Export as CSV is disabled
Likely cause: No table is selected or an export is already processing.
Safe fix: Select a table and wait for any current export to finish starting.
Contact support if: The button remains disabled after selecting a table.
The email notification never arrived
Likely cause: The current user may not have an email address, Email Configuration may be missing, or the email notification failed.
Safe fix: Check Recent Exports directly and download the file from the screen.
Contact support if: Export files are created but notifications consistently fail.
The file expired
Likely cause: Export files are automatically deleted after 24 hours.
Safe fix: Recreate the export and download it within the retention window.
Contact support if: Files disappear immediately after export.