Use this workflow to post a shipment against an open Sales Order.
When to use this workflow
Use this workflow when inventory items are ready to ship to a customer from an Open or Partially Shipped Sales Order.
Do not use this workflow for non-inventory fulfillment. Use the Sales Open Orders workflow for that case.
Before you start
Confirm:
- The physical shipment is ready.
- The Sales Order is correct.
- Prepay orders have been paid when required by company process.
- Lot numbers are known for lot-tracked parts.
- The shipping method, tracking number, weight, and package count are known.
- Export details are known if commercial invoice or certificate of origin documents are needed.
Steps
- Go to
Dashboard > Shipping & Receiving > Create Shipment. - Search for the Sales Order.
- Expand the order to review open inventory lines.
- Select
Create Shipment. - Review the order header and
Ship Toinformation. - Select
Shipping Method. - Enter
Tracking #if it is already known. - Enter
Carrier Accountwhen the selected shipping method requires it. - Enter
Ship Cost,Charge to Customer,Weight (lbs), andPackage Count. - Enter
AES ITNandExport Licenseif needed. - Review the
Line Itemstable. - Enter the quantity to ship for each line.
- For lot-tracked items, confirm the lot rows and quantities.
- Select export document options if needed.
- Generate a FedEx label if needed.
- Select
Create Shipment.
Lot allocation
For lot-tracked parts, PAX shows lot rows when the ship quantity is greater than zero. The lot quantity total must match the quantity being shipped for that order line.
PAX attempts to suggest inventory allocation from available lots. Users can change the selected lots, adjust quantities, remove lot rows, or select + Add Lot.
For non-lot-tracked inventory, PAX ships against an available inventory detail record without showing lot rows.
FedEx labels and export documents
Generate FedEx Label requires a positive weight. When a FedEx label is generated, PAX can bring the tracking number, shipping cost, label data, and package dimensions back into the shipment form.
If the selected shipping method is a FedEx method and no label has been generated, PAX prompts before posting the shipment. Users can generate the label first or continue without a label.
Export document options are:
| Option | What it does |
|---|---|
Commercial Invoice |
Opens a commercial invoice PDF after the shipment is created. |
Certificate of Origin |
Opens a certificate of origin PDF after the shipment is created. |
Chamber of Commerce Block |
Adds the chamber block to selected export documents. |
Convert to kg |
Generates export documents with weights converted to kilograms. |
What happens behind the scenes
When the shipment is created, PAX validates the Sales Order, selected inventory records, shipped quantities, and lot allocation.
PAX prevents shipment lines from exceeding the open Sales Order line quantity. It also verifies that the selected inventory detail record has enough quantity for the shipment line.
PAX then creates the shipment header and shipment lines. Shipment-line automation updates shipped quantities and downstream inventory/accounting records.
PAX creates or refreshes the invoice for the shipment, inserts invoice lines linked to the shipment lines, applies available prepayments, updates invoice payment status, and updates the Sales Order header status.
After the shipment is saved, PAX opens the packing list PDF. If export documents were selected, PAX opens those PDFs as well.
Troubleshooting
The order is not listed
Likely cause: The order is not Open or Partially Shipped, has no open inventory quantity, or the search term filters it out.
Safe fix: Clear the search box and review the order from Sales Open Orders.
Contact support if: An open inventory order with open quantity should be available but is missing.
Lot quantities do not match ship quantity
Likely cause: The total quantity across lot rows does not equal the line's Ship Qty.
Safe fix: Adjust the lot quantities or the ship quantity so they match.
Contact support if: Available lot quantities appear wrong.
Carrier account is required
Likely cause: The selected shipping method charges the customer's carrier account.
Safe fix: Enter the customer carrier account or choose the correct shipping method.
Contact support if: The shipping method charge type appears incorrect.
FedEx label did not generate
Likely cause: Required label information such as weight, service type, or package information is missing or rejected by FedEx.
Safe fix: Review the label fields and try again.
Contact support if: FedEx repeatedly rejects valid shipment details.