FedEx Configuration controls the FedEx account number and default label format used by shipping workflows.
What this screen is for
Use FedEx Configuration to maintain the tenant's FedEx account number and default label format.
Only admin and executive users see this setting in System Settings.
Screen path
Dashboard > System Settings > Operations > FedEx Configuration
Key fields
| Field | What it controls |
|---|---|
FedEx Account Number |
The tenant FedEx account number used as the shipper account. Required. |
Default Label Format |
The PDF label stock format. Options are Standard Paper (8.5x11) and Thermal Label (4x6). |
Both label formats generate PDFs. Use the thermal option for 4x6 label printers.
Main actions
Save Configuration: Saves the FedEx account number and label format.Cancel: Closes the setting without saving additional changes.
What happens behind the scenes
PAX saves the FedEx account number and label printer type to FedEx configuration.
Shipping label creation reads this configuration when building FedEx shipment requests. PAX uses the configured account number as the shipper account and chooses the label stock type based on the saved label format.
FedEx shipment creation also depends on Tenant Configuration. If the company primary address is missing, label creation can fail before FedEx configuration is even used.
Troubleshooting
Account number is required
Likely cause: FedEx Account Number is blank.
Safe fix: Enter the 9-digit FedEx account number and save again.
Contact support if: A populated account number is rejected.
Labels print in the wrong size
Likely cause: Default Label Format is not set for the printer being used.
Safe fix: Choose Standard Paper (8.5x11) for paper labels or Thermal Label (4x6) for thermal label printers, then save.
Contact support if: The correct format is saved but generated labels use the wrong stock size.
Shipment creation says FedEx configuration is missing
Likely cause: No FedEx account number is saved.
Safe fix: Save the FedEx account number in this screen.
Contact support if: The account number is saved but PAX still reports missing FedEx configuration.