Use this workflow to add an account, edit an account description/type detail, or activate/deactivate an account.
When to use this workflow
Use this workflow when the accounting team needs to maintain account setup used by GL posting, reports, account selectors, depreciation, credit card expenses, vendor invoice lines, and related finance workflows.
Before you start
You need:
adminorexecutiveaccess.- The approved account number.
- The approved account description.
- The correct account type.
- Optional type detail.
Confirm the account type before saving. Account type is locked after creation.
Screen path
Dashboard > System Settings > Accounting > Chart of Accounts
Add an account
- Open
System Settings. - In
Accounting, selectChart of Accounts. - Select
+ Add New Account. - Enter
Account Number. - Enter
Description. - Select
Account Type. - Enter
Type Detailif needed. - Select
Save.
Edit an account
- Find the account row.
- Select
Edit. - Update
DescriptionorType Detail. - Select
Save.
Account number and account type cannot be edited after creation.
Deactivate or reactivate an account
- Find the account row.
- Select
Deactivateto hide an active account from normal selectors. - Select
Reactivateto make an inactive account available again.
What happens behind the scenes
Adding an account creates an active chart of accounts row after validation.
Editing an account updates description, type detail, or active status. Account number and account type stay locked because reports categorize historical journal activity by account type.
Inactive accounts remain in historical reporting and records that already reference them, but normal active-account selectors do not show them.
Troubleshooting
Description is required
Likely cause: The description is blank.
Safe fix: Enter a clear description and save again.
Contact support if: The description is present but PAX rejects it.
Invalid account type
Likely cause: The account type is not one of the allowed values.
Safe fix: Select Asset, Liability, Equity, Revenue, or Expense.
Contact support if: The correct type is unavailable.
An account disappears from a dropdown
Likely cause: The account was deactivated.
Safe fix: Reactivate the account if it should be selectable again.
Contact support if: The account is active in settings but missing from the workflow selector.