The Banking work center is used to reconcile bank statements against the general ledger and issue customer refund checks for refundable credit balances.
What this screen is for
Use Banking for finance workflows tied to cash in bank. The work center contains bank reconciliation for GL 1000 and customer refund checks for customer credit balances that should be paid back.
Banking is not a general payment-entry screen. Customer payments should be entered from Receivables, vendor payments from Payables, and credit card payments from Credit Cards. Bank reconciliation should confirm and adjust cash activity after the underlying operational entries exist.
Screen path
Dashboard > Finance > Banking
Banking options
| Option | What it opens | Use it for |
|---|---|---|
Bank Reconciliation |
Bank Reconciliation screen |
Reconcile bank statement balances against GL 1000 book entries. |
Customer Refund Checks |
Issue Customer Refund Checks screen |
Issue checks for customers with refundable credit balances. |
Bank reconciliation
The Bank Reconciliation screen shows the current Cash in Bank (GL 1000) balance and recent reconciliations. Each reconciliation shows the statement date, ending balance, status, and item count.
Use New Reconciliation to start a reconciliation. PAX uses the ending balance from the most recent reconciled statement as the next beginning balance when one exists. If no prior reconciled statement exists, the form allows a beginning balance.
Inside a reconciliation, users can:
- Review book entries from GL 1000.
- Import bank statement lines from CSV, TSV, or TXT files.
- Mark book entries cleared.
- Mark bank lines reviewed.
- Match one book entry to one bank line.
- Match multiple book entries to one bank line.
- Create an adjusting entry when a true bank-side or book-side adjustment is needed.
- Finalize reconciliation when the cleared balance matches the bank statement ending balance.
Reconciled statements are locked from normal reconciliation edits. If a reconciliation is still in progress, finish or delete it before closing the related quarter.
Customer refund checks
Use Customer Refund Checks when a customer has refundable credit that should be paid back by check.
The screen lists customers with refundable balances and shows:
| Field | What it means |
|---|---|
Refundable Balance |
The amount PAX considers available to refund. |
Accounting Balance |
Customer credit balance used to compare against unlinked payment balance. |
Check Amount |
Amount selected for the refund check. |
Needs review |
The customer credit balance and unlinked payment balance do not agree closely enough. |
Do not issue a refund check for a customer marked Needs review until the difference has been investigated. That warning means the accounting balance and the unlinked payment balance need review before PAX consumes credit rows and issues the check.
What happens behind the scenes
Opening the Banking work center does not change records.
| Action area | System effect |
|---|---|
| New bank reconciliation | Creates an in-progress reconciliation with beginning balance, period start, statement date, and bank ending balance. Only one in-progress bank reconciliation can exist at a time. |
| CSV import | Adds bank statement lines to the reconciliation. |
| Clearing and reviewing | Records which GL 1000 book entries are cleared and which bank statement lines are reviewed. |
| Matching | Links bank statement lines to GL book entries for reconciliation support. |
| Adjusting entry | Creates a journal entry in an open fiscal period and marks the related cash line as cleared. Deposits debit GL 1000 and credit the selected offset account; payments debit the selected offset account and credit GL 1000. |
| Final reconciliation | Changes the reconciliation status to reconciled only when the difference is within the required tolerance. |
| Customer refund check | Calls the customer refund check posting flow, creates a journal entry, and consumes unlinked customer credit rows so customer credit stays aligned. |
Troubleshooting
I cannot start a new bank reconciliation
Likely cause: Another reconciliation is already in progress.
Safe fix: Open the existing reconciliation and either finish it or confirm it should be deleted before starting a new one.
Contact support if: No in-progress reconciliation is visible but PAX still blocks the new reconciliation.
The reconciliation will not finalize
Likely cause: The cleared balance does not match the bank statement ending balance.
Safe fix: Review outstanding book entries, unreviewed bank lines, matches, imported statement lines, and any needed adjusting entries. Do not create a balancing adjustment unless it represents a real accounting difference.
Contact support if: The statement and book activity appear fully matched but PAX still reports a difference.
A customer refund row says Needs review
Likely cause: The customer credit balance does not match the unlinked payment balance closely enough.
Safe fix: Review the customer's credit, unlinked payments, return credits, and payment history before issuing a check.
Contact support if: The credit balance cannot be reconciled from customer history.