Use this workflow when a physical inventory count does not match the system quantity and the inventory record should be corrected.
When to use this workflow
Use Physical Discrepancy for a verified count difference that should increase or decrease inventory.
If the discrepancy is part of a scheduled cycle count, use How to Perform Cycle Count instead.
Before you start
Confirm:
- The part number is correct.
- The lot is correct when the part is lot tracked.
- The physical quantity has been counted and verified.
- The reason explains the discrepancy.
Steps
- Go to
Dashboard > Inventory > Adjustments. - Set
Adjustment TypetoPhysical Discrepancy. - Enter or select the
Part Number. - Select the correct lot if the part is lot tracked.
- Review
Old Quantity. - Enter the corrected
New Quantity. - Enter a clear
Reason. - Select
Submit Adjustment.
Bulk entry
For multiple physical discrepancies, select Bulk Mode.
Enter each row with part number, lot when required, current quantity, new quantity, and reason. Submit only after each row has been reviewed.
What happens behind the scenes
PAX updates the matching inventory lot or no-lot record from old quantity to new quantity.
PAX inserts an inventory adjustment record with adjustment type Discrepancy. Inventory adjustment posting automation handles the accounting impact of the quantity and value change.
The adjustment reason becomes part of the audit history.
Troubleshooting
Lot is required
Likely cause: The selected part is lot tracked.
Safe fix: Select the correct lot before submitting.
Contact support if: The correct lot is missing from the list.
The new quantity is wrong after selecting a part
Likely cause: The selected part or lot is not the one that was counted.
Safe fix: Stop and reselect the correct part and lot before submitting.
Contact support if: PAX shows a current quantity that does not match expected inventory records.