Use this workflow to request FedEx shipping rates from PAX.
When to use this workflow
Use this workflow when you need to compare FedEx service options and estimated charges before shipping.
This workflow is for quoting only. It does not create a shipment or FedEx label.
Before you start
Confirm:
- Origin ZIP code
- Destination ZIP code
- Shipment weight in pounds
- Package dimensions, if needed
Steps
- Go to
Dashboard > Shipping & Receiving > Shipping Quotes. - Enter
Origin ZIP Code. - Enter
Destination ZIP Code. - Enter
Weight (LB). - Enter
Length (IN),Width (IN), andHeight (IN)if dimensions are needed. - Select
Get Shipping Quotes. - Review the available quotes.
- Select
Resetif you need to clear the form and start over.
What happens behind the scenes
PAX sends the entered shipment details to FedEx and displays the rate reply.
Available quotes include service type, transit time, total charge, and currency. FedEx alerts are shown when FedEx includes them in the response.
No PAX shipment, label, Sales Order, invoice, inventory, or GL record is changed by this workflow.
Troubleshooting
Origin ZIP, destination ZIP, and weight are required
Likely cause: One of the required fields is blank.
Safe fix: Enter all required fields and select Get Shipping Quotes again.
Contact support if: Required fields are filled in but PAX still reports them missing.
No quotes are available
Likely cause: FedEx did not return a rate for the entered shipment details.
Safe fix: Review ZIP codes, weight, and dimensions.
Contact support if: FedEx should return rates for the shipment but does not.
FedEx returns an API error
Likely cause: FedEx rejected the request or returned a service error.
Safe fix: Review the FedEx error code and message shown on the screen.
Contact support if: The error persists with valid shipment details.