How to Record Sample/Giveaway

Last reviewed: June 9, 2026

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On this page

Use this workflow to reduce inventory when material leaves stock as a sample or giveaway outside the normal sales order shipment process.

When to use this workflow

Use Sample/Giveaway when inventory should be reduced for a sample or giveaway and there is no sales order shipment workflow to use.

If the item is being sold or shipped against a customer order, use the sales and shipping workflow instead.

Before you start

Confirm:

  • The part and lot are correct.
  • The quantity leaving inventory is known.
  • The business reason for the sample or giveaway is documented.
  • A sales order shipment is not the correct workflow.

Steps

  1. Go to Dashboard > Inventory > Adjustments.
  2. Set Adjustment Type to Sample/Giveaway.
  3. Enter or select the Part Number.
  4. Select the correct lot if the part is lot tracked.
  5. Review Old Quantity.
  6. Enter the reduced New Quantity.
  7. Enter a clear Reason.
  8. Select Submit Adjustment.

What happens behind the scenes

PAX validates that the new quantity is lower than the old quantity and is not negative.

PAX updates the matching inventory lot or no-lot record and inserts an inventory adjustment record with adjustment type SampleGiveaway.

Inventory adjustment posting automation handles the accounting impact of the inventory decrease.

Troubleshooting

The adjustment is blocked

Likely cause: The new quantity is not lower than the old quantity, or the result would be negative.

Safe fix: Recheck the quantity leaving inventory and enter the intended final quantity.

Contact support if: The quantity is valid but the adjustment fails.

The sample should be tied to a customer shipment

Likely cause: This is not a standalone sample/giveaway event.

Safe fix: Use the proper sales and shipping workflow so the customer, shipment, invoice, and lot history stay connected.

Contact support if: You are unsure which workflow applies.

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