How to View Shipment

Last reviewed: June 9, 2026

On this page

Use this workflow to find a posted shipment and open shipment documents or export details.

When to use this workflow

Use this workflow when you need to review a posted shipment, print a packing list, print an invoice, reprint a FedEx label, create a return label, or update export fields.

Before you start

Confirm at least one of these search values is known:

Order number
Customer
Customer PO
Tracking number

Steps

Go to Dashboard > Shipping & Receiving > View Shipments.
Search for the shipment if it is not visible in the recent list.
Select View.
Review Shipment Information, Ship To Address, and Line Items.
Select the document or action needed.
If editing export fields, select Edit Export Details.
Update AES ITN or Export License.
Select Save Export Details.

Document options

Action	Result
`Packing List`	Opens the packing list PDF for the shipment.
`Invoice`	Opens the related invoice PDF, or asks the user to select one if multiple invoices exist.
`Reprint FedEx Label`	Opens the saved FedEx label PDF when the shipment has one.
`Return Label`	Opens the return label form.
`Commercial Invoice`	Asks for export document options, then opens the PDF.
`Certificate of Origin`	Asks for export document options, then opens the PDF.

Export document prompts can include:

Chamber of Commerce Block
Convert to kg

What happens behind the scenes

PAX reads the shipment detail record and related line, lot, customer, and address data.

Document generation creates PDFs from existing records. It does not change shipment quantity, Sales Order status, inventory, invoice totals, or GL.

Saving export details updates only AES ITN and Export License on the shipment.

Troubleshooting

The shipment is not in the recent list

Likely cause: The recent list loads the latest shipments first and limits the initial unfiltered result.

Safe fix: Search by order number, customer, customer PO, or tracking number.

Contact support if: A known shipment cannot be found by search.

The invoice button asks which invoice to print

Likely cause: The order has more than one invoice, usually because it shipped in more than one shipment.

Safe fix: Select the invoice that matches the document needed.

Contact support if: The expected invoice is missing.

Reprint FedEx Label is not shown

Likely cause: The shipment does not have a saved FedEx label.

Safe fix: Use available shipment documents or confirm whether the label was generated outside PAX.

Contact support if: A FedEx label was generated in PAX but is not available to reprint.