Use this workflow to save the FedEx account number and default label format used by PAX shipping.
When to use this workflow
Use this workflow before creating FedEx shipments or whenever the tenant's FedEx account number or default label stock changes.
Before you start
You need:
adminorexecutiveaccess.- The FedEx account number.
- The preferred label format.
- Tenant Configuration primary address completed.
Screen path
Dashboard > System Settings > Operations > FedEx Configuration
Steps
- Open
System Settings. - In
Operations, selectFedEx Configuration. - Enter
FedEx Account Number. - Select
Default Label Format. - Select
Save Configuration. - Wait for
FedEx configuration saved successfully.
What happens behind the scenes
PAX validates that an account number is present and that the label format is either paper or thermal.
When saved, PAX updates the FedEx configuration record. Shipment creation later reads this account number and label format when generating FedEx shipment requests and label PDFs.
Troubleshooting
Save Configuration fails
Likely cause: Account number is blank or the label format is invalid.
Safe fix: Enter the account number, choose a supported label format, and save again.
Contact support if: The fields are valid but the save fails.
FedEx labels still fail after saving
Likely cause: Tenant primary address, shipment address, package data, FedEx credentials outside this screen, or FedEx service response may be the real issue.
Safe fix: Confirm Tenant Configuration Overview has a primary address and retry from the shipment workflow.
Contact support if: Tenant address and FedEx account setup are correct but labels still cannot be created.