Use this workflow to record a company credit card charge, refund, or credit directly in PAX.
When to use this workflow
Use CC Expenses when you have a single card transaction that should be recorded directly.
Use How to Manage Credit Card Statement when the activity is coming from a statement import and should be matched or bulk-recorded during statement reconciliation.
Before you start
Confirm:
- The expense date is known.
- The amount is known.
- The correct expense account is known.
- The card is configured in PAX if card-level tracking is needed.
- The payee or merchant is known, if your company records it.
- The receipt is available as JPG, PNG, or PDF when one should be attached.
- Refunds and credits are marked with the
Refund / Creditcheckbox instead of entering a negative amount.
Screen path
Dashboard > Finance > Credit Cards > CC Expenses > New Expense
Steps
-
Open
CC Expenses. -
Select
New Expense. -
Select
Credit Cardif the expense should be tied to a configured card. -
Leave
Refund / Creditunchecked for a normal charge. -
Enter
Expense Date. -
Enter
Description. -
Enter
Amount. -
Select
Expense Account. -
Enter
Payeewhen useful. -
Attach
Receiptwhen available. -
Review
GL Posting Preview. -
Select
Save Expense. -
Confirm the entry appears in the CC Expenses list.
Refunds and credits
Use Refund / Credit when the card activity reduces the credit card payable balance instead of increasing it.
For refunds and credits:
-
Select
New Expense. -
Select the card when applicable.
-
Check
Refund / Credit. -
Enter the refund date, description, amount, expense account, payee, and receipt as needed.
-
Review the GL preview. PAX should show debit GL 2020 and credit the selected expense account.
-
Select
Save Expense.
Enter the refund amount as a positive number. The checkbox controls the accounting direction.
What happens behind the scenes
When Save Expense is selected, PAX:
- Validates required fields.
- Requires the amount to be greater than zero.
- Confirms the selected expense account exists.
- Saves the expense or refund record.
- Stores receipt content and MIME type when a receipt is attached.
- Uses CC expense posting automation to create the related GL activity.
Normal expenses debit the selected expense account and credit GL 2020. Refunds and credits debit GL 2020 and credit the selected expense account.
Troubleshooting
The expense account is missing
Likely cause: The account is not available as an expense account in PAX.
Safe fix: Confirm the correct account with the finance owner before selecting a different account.
Contact support if: The account exists in the chart of accounts but does not appear in the list.
I recorded a refund as a normal expense
Likely cause: Refund / Credit was not selected.
Safe fix: Do not enter another record until the finance owner or support confirms the safest correction.
Contact support if: The incorrect entry has already affected GL 2020 or statement reconciliation.
The receipt is wrong or missing
Likely cause: The wrong file was selected or no file was attached.
Safe fix: Review the expense detail. If the saved receipt is wrong, contact the finance owner or support for the approved correction path.
Contact support if: A supported receipt file cannot be attached.